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Our Policies
SHIPPING POLICY
Our shipping take 5-7 days, that does not include Saturday, Sunday, or holidays. Day one start a day after your order is received. Tracking numbers will be sent via email after your order has been processed. Products will be shipped using USPS, UPS and DHL.
Question or concerned about order must be sent to pibonan23@gmail.com
Incorrect shipping address:
If a package is returned to Pi Bon An for incorrect address provided by the customer or the customer was not home. The customer will be responsible for the return shipping cost and the delivery cost.
REFUND POLICY
There are no returns. Once item is shipped to you we will not accept it back. We will only do a refund if we accidentally send the wrong items to you.
TERMS OF SERVICES
Lost or stolen package
Pi Bon An is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Pi Bon An will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
